How we handled GradEx is full of missed opportunities. Not only have we missed it as an opportunity to put inclusive design into practice, we’ve also missed it as an opportunity to make design observations. CH’s suggestion to have my shelves arranged as a ladder made it possible to observe visitor heights vs shelf heights. Of course, whether I made the observations is another matter: I didn’t, except for yesterday’s observation of how a person on a wheelchair interacted with the shelves and how today a little girl interacted with the bottom shelf, I made no observations. I think the rearrangement of the chairs is working. It’s more logical. At the very least they announce “Look! We’ve got a video here!” Interestingly, most people do not sit on the chairs. They just stand and watch the video. We really should have videotaped the whole thing just for all the missed observations. If we’re allowed to, of course. And hindsight is always 20/20.