Open complaint letter to @4ormat from an @OCAD student

They know I am on OCAD’s beta program and not on a paid account, but that is still not a reason to ignore my suggestions. Their user interface has a steeper learning curve than Behance (and to be blunt a few places are outright non-obvious), and if they keep throwing their strengths away I’m not sure how they plan to stay in business.


Date: Sun, 17 Mar 2013 00:23:37 -0400

Subject: Using 4ormat as a writing portfolio (please reply, as promised in the Help page)

From: Ambrose LI <ambrose.li@gmail.com>

To: info@4ormat.com

Hello,

in the “Help” section you promised that “a member of the 4ormat team will get back to you with an answer.” After more than a month, I am still waiting for a response to my previous suggestion.

Last month I suggested a way to make it easier for those of us who have chosen to use 4ormat as a writing portfolio. Not only have you ignored my suggestion (and without giving me an explanation), you have just made changes that make it even harder for people to use 4ormat as a writing portfolio.

I find this utterly incomprehensible. It was very difficult to use Behance as a writing portfolio, but things have improved on their side. When I first signed up with 4ormat I thought you guys had an advantage over them because despite their improvements things were still way easier (and much more flexible) here. But instead of building on that strength, you guys are throwing it into the trash.

When a classmate told me two days ago that he had just created a (graphic design) portfolio himself, from scratch, using WordPress, I could not understand why he would do that when a ready-made solution like 4ormat exists. But if sites like 4ormat keep changing for the worse, I suppose his decision was justified.
--
cheers,
-ambrose <http://port.ambroseli.ca>